Terms of service

Who we are and what these terms cover

These terms are an agreement between you and Dynamic Growth Sdn. Bhd. ("Dynamic Growth", "we", "us"). They apply when you create an account, start the free trial, buy a plan or credits, or use the website, the dashboard or any service. If you use Dynamic Growth for a business, you confirm that you can accept these terms for that business.

You must be at least 18 years old to use Dynamic Growth.

What the service is

Dynamic Growth runs automated checks on websites and gives you reports, such as the Marketing Audit, SEO Audit, Page Speed Report, Security and SSL Check and website Monitoring. The checks read public web pages. We do not ask for, and we never need, the password or account access for your website, ad accounts, analytics or tag manager.

Expert help is a separate, optional service delivered by people. It is quoted and agreed separately, and nothing is charged for it until you accept a written quote.

Your account

• Give us accurate details, including a working email address and phone number, and keep them up to date.
• Keep your password private. You are responsible for what happens under your account. Tell us at once if you think someone else has used it.
• One person or business per account. Each email address gets one free trial.

Free trial, plans and payment

• Free trial. When you create an account you choose the plan you would continue with and add a payment card. The trial lasts 7 days from the moment you add your card and includes 1 free credit. You are not charged during the trial.
• Automatic charge. When the trial ends, we charge your card for the plan you chose, and then every month until you cancel. The price and the date are shown on the payment step and in Billing before you confirm.
• Cancel any time. There is no contract and no minimum term. You can cancel at any time in Billing in your dashboard, with no fee. If you cancel before the trial ends, you are not charged. If you cancel a paid plan, it stays active until the end of the period you already paid for and does not renew.
• Credits. Services and monitoring checks are paid in credits, and the credit price of each service is shown before you run it. Your plan gives you a monthly allowance of credits. If a check fails to run on our side, the credits for that check are returned to your balance automatically.
• Monitoring. Each weekly monitoring check uses credits. If your balance cannot cover the next check, monitoring pauses and we tell you.
• Top-ups and price changes. You can add credits when you need them. We may change prices for future periods. We tell you before a change affects your next charge, and you can cancel before it applies.
• Payments. Cards are processed by Stripe. Card details go directly to Stripe and we do not see or store the card number. Prices are in US dollars and may exclude taxes that apply where you live.

If you think a charge is wrong, write to enquire@dynamic-growth.com and we will look at it. This does not limit any rights you have under the law where you live.

Cancelling and no refunds

You can cancel at any time, and we do not give refunds. Payments for a plan, a renewal or a credit top-up are not refundable, and we do not give partial refunds for unused time or unused credits. When you cancel, you keep your plan and your credits until the end of the period you already paid for, and you are not charged again.

The way to avoid a charge is to cancel before it happens. During the free trial, cancel in Billing before the trial ends and you pay nothing. Before each renewal, cancel in Billing before the renewal date.

Credits returned automatically for a check that failed on our side are not a refund of money, they are credits added back to your balance. This section does not take away any rights that the law where you live gives you and that cannot be waived.

How you may use the service

You may run checks on websites that you own, or that you have permission to check. You agree not to:

• use the service to attack, overload or probe a site you do not have permission to test;
• try to break, reverse engineer or get around the limits, security or billing of the service;
• resell or share your account, or use the service to build a competing product from our reports at scale;
• use the service for anything unlawful, or send us content that is unlawful or that you have no right to give us.
• use the chat or support to harass or abuse our team.

We may limit, pause or close an account that breaks these rules or puts the service or other customers at risk.

Reports and what they can and cannot tell you

Reports are produced by software and, in some services, with the help of AI. They are based on what we could read from public pages at the time of the check. They can miss things, they can contain mistakes, and a site can change the moment after a check. A score is a guide and not a promise of rankings, traffic, sales or security.

Reports are information, not legal, financial, security or professional advice. You decide what to do with them and you are responsible for the changes you make to your own website and accounts. We do not change anything in your accounts.

Ownership

You keep ownership of what you give us, such as website addresses and messages. The reports made for you are yours to use for your own business. We keep ownership of the Dynamic Growth software, design, wording and checks. You give us permission to process what you submit so that we can run the service, keep your history and support you.

Availability and changes to the service

We work to keep the service running but we do not promise it will always be available or error free. We may change, add or remove features. If we remove a paid feature in a way that matters to you, you can cancel and we will not charge you for the period after the change.

Our responsibility to you

The service is provided "as is". To the extent the law allows, we are not liable for indirect or consequential loss, lost profit, lost revenue or lost data. Our total liability for any claim connected with the service is limited to the amount you paid us in the 3 months before the event that caused the claim. Nothing in these terms limits liability that cannot be limited by law, such as liability for fraud or for death or personal injury caused by negligence, or your rights as a consumer where you live.

Ending your account

You can stop using Dynamic Growth at any time by cancelling in Billing and writing to enquire@dynamic-growth.com to ask us to close your account. We may suspend or close your account if you break these terms, if a payment fails and is not fixed, or if the law requires it. Parts of these terms that are meant to continue after the account ends, such as ownership and liability, will continue.

Changes to these terms

We may update these terms. When we make a material change, we tell you by email or in your dashboard before it starts. If you keep using the service after that date, you accept the new terms.

Governing law and contact

These terms are governed by the law of Malaysia. If you are a consumer, you also keep the protection of the mandatory laws of the place where you live.

Dynamic Growth Sdn. Bhd., Wisma Sunway Shah Alam, 1, Jalan Tengku Ampuan Zabedah C9/C Unit 17.2, Level 17, Section 9, 40100 Shah Alam, Selangor, Malaysia. Questions: enquire@dynamic-growth.com.