Privacy Policy

Who we are

Dynamic Growth Sdn. Bhd. ("Dynamic Growth", "we") runs the Dynamic Growth website and dashboard. We are the controller of the personal data described here. Contact us at enquire@dynamic-growth.com or Wisma Sunway Shah Alam, 1, Jalan Tengku Ampuan Zabedah C9/C Unit 17.2, Level 17, Section 9, 40100 Shah Alam, Selangor, Malaysia.

What we collect

Account details: your first and last name, email address, phone number with country code, and your password. Passwords are stored only as a salted hash, so nobody on our team can read them.
Optional details: your company, website and what you want help with, if you tell us.
What you submit to the service: website addresses and form answers, and the reports we produce from them, including your monitoring history and alerts.
Payment information: your card is handled by Stripe. We receive and keep only the card brand, the last 4 digits, your plan and the Stripe customer and subscription identifiers. We never see the full card number.
Messages: what you write to us in the support chat, in expert help requests and by email.
Activity: when you sign up and log in, which services you run, credits used and bought, monitors you add and requests you make. Our support team can see this history so they can help you.
Technical data: your IP address when you sign up (to prevent abuse and fake sign-ups) and a session cookie that keeps you logged in.

If you stop at the payment step, we keep the details you entered at step 1, so that we can follow up with you about finishing your account. You can ask us to delete them at any time.

Why we use it

to create your account, run the checks you ask for and show your results and history (this is needed to provide the service);
to take payment, start and end your trial and plan, and keep billing records (needed for the contract and for legal reasons);
to answer your questions and to contact you about your account, such as alerts, billing notices and support replies;
to follow up with people who created an account and did not finish the payment step, by email or phone, about their account only;
to keep the service secure, stop abuse and fix problems (our legitimate interest);
to improve the service from how it is used (our legitimate interest).

We do not sell your personal data. We do not use it for advertising by third parties.

Who we share it with

We use a small number of service providers who process data for us and only for these purposes:

Stripe, to process card payments and subscriptions.
Our hosting and database providers, to run the service and store data.
An email delivery provider, to send receipts, alerts and support replies.
An AI provider, for services that use AI. We send it the public page content needed for the check and the instructions for the report, and not your account details.
Professional advisers and authorities, where the law requires it or to protect our legal rights.

Our team members can access account data only as needed to run the service and help customers. Support staff use a separate, access controlled dashboard.

International transfers

Our providers may process data in countries other than your own, including the United States. Where the law requires it, we use safeguards such as standard contractual clauses to protect your data.

Cookies

We use one essential cookie that keeps you logged in to your dashboard. It does not track you across other sites. We do not use advertising cookies. If we add analytics or marketing cookies in the future, we will ask for your consent where the law requires it and update this page.

How long we keep it

We keep your account data and results while your account is open. When you ask us to close your account, we delete or anonymise your personal data within 30 days, except for what we must keep, such as payment and tax records, for the period the law requires. Leads who never finish sign-up are deleted after 12 months unless they ask us earlier.

Your rights

Depending on where you live (for example under the GDPR, the UK GDPR, the California privacy law, or Malaysia's Personal Data Protection Act, or the data protection laws in Brazil and the Gulf states), you can ask us to:

give you a copy of your personal data;
correct what is wrong or out of date;
delete your data or close your account;
limit or object to some uses, including contact about unfinished sign-ups;
move your data to another service;
withdraw consent you gave, at any time.

Write to enquire@dynamic-growth.com and we will answer within one month. You also have the right to complain to your local data protection authority.

Security

We protect your data with encrypted connections, hashed passwords, access limits for our team and records of staff notes and credit changes on customer accounts. No system is perfectly secure, so if we learn of a breach that affects you, we will tell you as the law requires.

Children

Dynamic Growth is for businesses and adults. It is not for people under 18, and we do not knowingly collect their data.

Changes to this policy

When we change this policy in a material way, we tell you by email or in your dashboard. The date at the top shows when it was last updated.